Since 2003, TECHWAY has advised and supported 100+ customers, key accounts, SMEs or independents, in the realization of their project. We have built proven and approved processes by our customers to ensure everyone’s success. We ensure a quality before and after sales support. Since, 2012, all our activities are certified ISO 9001.
Our Support team is composed of engineers and technicians trained to answer all your questions. This team annually renews its technical certifications to maintain an effective and efficient technical service.
Thanks to his qualifications, the TECHWAY Support team will follow up your project from A to Z.
Our team will advise you in choosing the best solution for your needs. Our know-how and our technical knowledge associated with a strong application experience are the guarantee to receive an offer which corresponds perfectly to your requirements.
Our engineers and technicians will provide you with the appropriate answers whatever your technical problem. Our after-sales service is structured to quickly answer each question and to solve a possible technical problem as soon as possible.
Listening to all our customers for advice or a technical question, our Support team is available from Monday to Friday from 9:00 AM to 12:30 AM and from 2:00 PM to 5:30 PM (excluding holidays and exceptional closures).
We invite you to contact us by phone, email or contact form.
In accordance with our ISO 9001 Quality Policy, our Support service is equipped with powerful tools for recording, follow-up and processing your requests and comments.
For an irreproachable quality of service, support information is taken into account in our continuous improvement process.
In order to continuously improve the satisfaction of our customers, we wish to gather your opinion on the management of your request by our Support service. We thank you in advance for the time you will give this survey.
Return merchandise authorization (RMA)
Any equipment supposed to be out of order must be declared to our technical services via the contact ways listed above. An employee will be assigned to the processing of your file and will ensure the follow-up of your RMA.
Help with the diagnostics will be provided and auxiliary solutions will be explored in conjunction with the customer’s technical service. All available material means and human resources are implemented to provide an answer to any problem/question recorded by the Support service within 48 hours.
If the malfunction is confirmed, a merchandise return authorization number (RMA) will be given and must be recorded on the form which accompanies the out-of-repair equipment. Under no circumstances, we will not be able to accept an equipment return without an RMA number, which will then be returned to the shipper leading to a delay in handling of the repair directly attributable to the customer. The repair period varies according to the equipment, with the average time-frame being from 4 to 6 weeks.